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Introducing the New Boppy Nursing Pillow Find Your Perfect Pillow

Frequently Asked Questions

Product Questions

Is a nursing pillow safe for baby to sleep on?

No. Never allow baby to sleep on a nursing pillow. Boppy nursing pillows are created for adult-supervised awake-time only. Check out our Safe Product Use page for additional information.

FULL WARNING LABEL:

BABIES HAVE DIED USING NURSING PILLOWS FOR SLEEP OR LOUNGING

Babies can move without warning and CAN SUFFOCATE within minutes if their airway is blocked.

Only use this product for feeding baby. Move baby to an infant sleep product, like a crib or bassinet, if baby falls asleep or if you feel drowsy.

  • Never leave or prop baby along on this product.
  • Never place this product where baby sleeps.
  • Babies have been injured from FALLS
  • Do not use to prop up baby on beds, sofas, or other raised surfaces.
  • Never use to carry baby.

For other safe sleep recommendations, please visit National Institute of Child Health and Human Development Safe Sleep National Institute of Child Health and Human Development Safe Sleep

Be sure to share all safe sleep recommendations and proper product usage information with anyone you have taking care of your baby.

If you have further questions, please consult your pediatrician.

how do I clean my boppy product?

Please visit our Product Care page to see all the washing and care information for all Boppy® products, including our Original Nursing Pillow, New Nursing Pillow and Boppy Uplift™ Nursing Pillow.

how often should i replace my boppy® nursing pillow?

New baby? It may be time for a new nursing pillow! Boppy® Nursing Pillows are made to last with high quality materials. But over time, the fluff in the Original Boppy® Nursing Pillow may slowly compact. If your Original Boppy® Nursing Pillow feels more flat than fluffy, it is time to treat yourself to a new one.

The NEW Boppy® Nursing Pillow and Boppy Uplift™ Nursing Pillow are filled with a higher volume of recycled polyester fiber fill, so there’s little chance of them going flat over time. However, because they are not machine washable, you may find they need to be replaced after a few years, similar to your mattress.

Does the boppy® nursing pillow contain flame retardants?

We take great care in the quality of our products. The fabric and filling in Boppy® Nursing Pillows (and pillow covers) are exempt from California Bureau of Home Furnishings flammability standards and have never contained harmful flameretardant chemicals.

The Original Nursing Pillow Bare Naked® Pillow insert is filled with virgin polyester fiberfill and is upholstered in fabric that is 90% polyester and 10% cotton. The New Boppy® Nursing Pillow and Boppy Uplift™ Nursing Pillow are filled with earthfriendly recycled polyester fiberfill and are wrapped in a water-repellant protective liner made of 80% polyester and 20% cotton.

What your Boppy® Nursing Pillow wears on the outside is up to you! Boppy® offers easy-zip pillow covers in many beautiful prints and designs for the Boppy Uplift™, Original Nursing Pillow and New Nursing Pillow, made from soft cotton blends, snuggly micro-fiber or 100% organic cotton.

do you offer a nursing pillow for twins?

At this time, we don’t offer a Boppy® Nursing Pillow specifically for twins. Both the Original Nursing Pillow and the NEW Boppy® Nursing Pillow may be used to feed both newborn babies at once in the ‘football hold’ until they outgrow it.

Where are your products made?

The manufacturing process for Boppy® Products begins in China. In an effort to reduce our carbon footprint Boppy® products are fulfilled, packaged and shipped from USA factories.

What is the Boppy Limited Warranty?

At The Boppy® Company, our goal is to make your life as a new parent or parentto-be more comfortable. We make innovative, superior products for parents and babies.

We warrant that all Boppy® products, except for Boppy® Healthcare products, will be free from material defects, damage caused by improper care prior to the time of purchase, and workmanship defects for one year from the date of purchase. This warranty does not cover normal wear or damage from misuse, abuse, improper storage and handling, failure to follow the instructions on installation, accident, unauthorized repair, or alteration. On this page, “Boppy® Products” means all covered products (i.e., all Boppy® products except for Boppy® Healthcare products). This warranty is not available for products purchased from unauthorized sellers.

If your Boppy® Product is defective and is eligible for this limited warranty, we will repair or replace your product at our discretion. Please read our full Boppy Limited Warranty.

what should i do if my boppy product gets damaged in the washing machine?

Please make sure to follow the care instructions provided on the Boppy® product tag or from the Boppy® Product Care page for your specific Boppy® product. If your Boppy® Product is defective and is eligible for this limited warranty, we will repair or replace your product at our discretion. Please contact info@boppy.com for additional information.

What’s the difference between the new pillow and the old one?

Our new nursing pillow has a wider opening than our original pillow, with arms set apart rather than wrapping around in a closed “C” shape. This allows it to be more body inclusive and fit more body shapes comfortably. The new pillow is also firmer with a higher loft, so baby is lifted higher. This makes it easier to latch for breastfeeding without any hunching over. The increased density from the high volume of recycled fiber fill means your new Boppy® nursing pillow will last even longer. The cover is still removeable and machine washable like our Original nursing pillow, while the new pillow itself is wrapped in a water-repellant protective liner and is spot-clean only.

In addition, the New Boppy® Nursing Pillow and Boppy® Uplift Nursing Pillow are the first nursing pillows to be JPMA Certified, which signifies that they have been tested to all federal and state regulations, the voluntary ASTM standard, and other major retailer requirements at an independent, CPSC-accredited laboratory.

If you’re curious about which nursing pillow is right for you, check out the guide on our blog.

Why did Boppy change their nursing pillow design?

The Consumer Products Safety Commission worked closely with Boppy and experts in the baby products industry to create a new set of federal standards for all nursing pillows. Starting in April of 2025, all products labeled as “nursing pillows” need to be manufactured to follow the standards listed in 16 CFR 1242 Safety Standard for Nursing Pillows as of April 23, 2025. Our original Boppy® Nursing Pillows manufactured prior to April 2025 will continue to be sold and are a great option for those looking for that classic pillow support to nurse or bottle feed your baby. We’re confident this new design with its firmer, higher loft and wider opening will fit the needs of even more parents and continue our legacy of supporting caregivers and babies throughout their feeding journey. If you need help choosing the nursing pillow that’s right for you, check out the guide on our blog.

Why is the new pillow so firm?

New US federal standards for Nursing Pillows were released in 2025, requiring nursing pillows to be closer to mattress firmness. We fill our New Boppy® Nursing Pillow and Boppy Uplift™ Nursing Pillow with a high volume of hypoallergenic recycled fiber to meet these standards, while still allowing for flexibility to fit around different adult bodies. This increased volume of fiber ensures baby is well lifted to latch and puts caregivers in an ergonomically aligned position for feeding. The firmness also keeps baby supported as they grow and ensures your Boppy® Nursing Pillow stays supportive throughout your feeding journey.

Can the new pillow go in the washing machine?

No. The New Boppy® Nursing Pillow and Boppy Uplift™ Nursing Pillow are spot clean only, while the removeable covers (standard, organic and luxe) are all machine washable and dryer safe!

Will my original Boppy Nursing pillow cover fit the new nursing pillow? Will the New nursing Pillow Covers fit my old Boppy Nursing Pillow?

No. The New Boppy® Nursing pillow is not compatible with Original Boppy® Nursing Pillow covers. We have several different prints to choose from for the New Boppy® Nursing Pillow and separate covers are being added to our catalog all the time! Though Original Boppy® Nursing Pillow covers do not fit the New Boppy® Nursing Pillow, we have made several of your favorite original fashions available in the New Boppy® Nursing Pillow shape.

Can Boppy nursing pillows be used for sitting up baby, propping baby or baby tummy time?

No. All nursing pillows should only be used for feeding. Babies should never be placed on nursing pillows for propping, sitting or tummy time. If you are looking for a safe way to make tummy time a bit easier, please check out Boppy’s Tummy Time Prop. It’s specifically designed to support baby safely during tummy time, keeping them engaged and happy!

Were the Boppy Nursing Pillows or any other Boppy productever recalled?

No, the Boppy® Nursing Pillows have never been recalled. All Boppy® Nursing Pillows, including the Original and Best Latch, are safe to continue using for feeding!

We enacted a voluntary recall of the Boppy® Newborn Lounger in 2021. Consumers can contact The Boppy® Company for instructions on how to dispose of their Newborn Lounger and get a refund. View our product recall page for more information.


Are Boppy pillows safe?

Yes! Product safety is Boppy’s #1 priority. Boppy® products are rigorously tested to ensure our products meet the highest safety and quality standards. Additionally, Boppy® is a leader in educating parents on correct product use, proper warning labeling, normalizing safe environments through images, and safe-sleep practices. Boppy® Nursing Pillows are NOT for sleep. Please never use any nursing pillow in the baby’s sleep environment, and always follow the AAP’s “ABCs of safe sleep” – alone, on the baby’s back, in a crib or bassinet.

Are Boppy pillows safe for newborns?

Yes! A successful nursing journey starts at the beginning, so all Boppy® nursing pillows can be used to nurse your baby from day one. As a longtime partner of First Candle, an organization dedicated to reducing SIDS, Boppy® is a leader in educating parents on correct product use, proper warning labeling, normalizing safe environments through our images, and safe-sleep practices. As a caregiver, understanding correct product usage is most vital during infancy. Infants are at a higher risk of SIDS, and it is important to ensure proper use of all products at all times. Please never use any nursing pillow in the baby’s sleep environment, and always follow the AAP’s “ABCs of safe sleep” – alone, on the baby’s back, in a crib or bassinet.

Ordering questions

how do i ask a question about my order

For order or shipping questions, please call 888-903-0051 or email boppyweborders@stitchco.com.

If you have a question about your Boppy product(s) please check out our product use pages or our video hub.

How do I change or cancel my order on boppy.com?

If you order has not shipped yet, you can call 1-888-903-001 or email boppyweborders@stitchco.com to change or cancel your order. Once an order placed on boppy.com has shipped, no changes or cancellations can be made.

You can however, return the item once you have received it. For more information regarding returns click here.

What is your return and exchange policy?

Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. We do not accept returns from purchases made at other retailers. The Boppy Company, LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All returns are subject to the discretion of The Boppy Company, LLC.

Only gift orders from boppy.com may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All exchanges are subject to the discretion of The Boppy Company, LLC.

If your product is defective and it was purchased over 30 days ago (but is less than one-year old), please refer to our one-year Boppy® Limited Warranty for replacement.

Do you sell Boppy Healthcare Products Directly to hospitals?

No, all our Healthcare products are sold through medical distributors. Please visit our Healthcare Information Page for distributor information.

Shipping questions

where do you ship?

We currently only ship to the United States, including Alaska and Hawaii. We do not ship internationally at this time. We do not ship to APO, FPO or PO Boxes.

How much is shipping?

We are pleased to offer flat rate shipping for $10.00. All flat rate orders are shipped via Fed Ex Ground.

Orders over $75.00 ship for free!

where can I purchase boppy products if I live in Canada?

Boppy® products can be found on www.amazon.ca. Boppy.com does not ship internationally.

what can i do if i have not yet received my order?

A shipping confirmation email with tracking information was sent to you when the order shipped. If you completed checkout with a phone number instead of email, the tracking information was texted to you.

Use your tracking # to track your shipment on Fed Ex.

If you do not receive the tracking email, please check your spam and junk folders in your email. Your order should arrive 5-8 days after being placed. If it has been longer than 8 days and you have not received your order, please contact info@boppy.com.

Please note if you ordered a Custom Boppy Feeding Support, your order will take an additional 5-7 business days to ship.

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Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time. Reach out to info@Boppy.com. On the other end is our Queen of Service, Rachel, who is happy to help!

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