Customers wishing to receive a refund for a Newborn Lounger must follow the recall refund instructions found here.
You may also call The Boppy Company toll-free at 800-416-1355 from 9 a.m. to 5 p.m. ET Monday through Friday for assistance with your refund.
Newborn Lounger returns will not be accepted through the Boppy.com return form below, regardless of purchase date. We cannot process any refund payments for Newborn Loungers that are not submitted through our call center or online recall form.
Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. We do not accept returns from purchases made at other retailers. Custom Boppy® Pillow orders cannot be canceled or returned. The Boppy Company, LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable.The Boppy Company, LLC is not responsible for lost returns. All returns are subject to the discretion of The Boppy Company, LLC.
Only gift orders purchased from boppy.com may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost exchanges. All exchanges are subject to the discretion of The Boppy Company, LLC.
If your product is defective and it was purchased over 30 days ago (but is less than one-year old), please refer to our one-year Boppy Warranty for replacement.
Returns for Product Purchased at Retail Store
For nearly instant gratification, if you purchased the product from a retail store, please contact the store directly for their return policy.
Returns for Product Purchased at Boppy.com
For any product purchased at Boppy.com, please follow instructions and fill out the attached form.
Boppy Limited Warranty
At The Boppy Company, our goal is to make your life as a new parent or parent-to-be more comfortable. We make innovative, superior products for parents and babies.
We warrant that all Boppy® products, except for Boppy® Healthcare products, will be free from material defects, damage caused by improper care prior to the time of purchase, and workmanship defects for one year from the date of purchase. This warranty does not cover normal wear or damage from misuse, abuse, improper storage and handling, failure to follow the instructions on installation, accident, unauthorized repair, or alteration. On this page, “Boppy® Products” means all covered products (i.e., all Boppy® products except for Boppy® Healthcare products).
If your Boppy® Product is defective and is eligible for this limited warranty, we will repair or replace your product at our discretion. Please read our full Boppy Limited Warranty.