Frequently Asked Questions
Can I let my baby sleep on the Boppy Newborn Lounger?
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The Boppy Pillows and Boppy Newborn Loungers are products that should only be enjoyed for awake time only. The reason we stress the importance of this is to prevent positional asphyxia. This will help keep baby’s airway open at all times. For proper breathing when using the pillow for propping, do not allow baby to be curled up in the center of the pillow area or be propped up too high on the pillow. The Newborn Lounger is designed as a safe place to put Baby while he or she is supervised. The angle of the Newborn Lounger provides Baby with a view of the world from a slightly elevated position, rather than lying flat. Babies are full of surprises and if sleeping on the Newborn Lounger, might scrunch down, roll over, or roll off. The Newborn Lounger is great for times when parents need both hands free and makes for a great spot to snap some cute photos!

The Boppy Company strictly adheres to the guidelines set forth by The National Institute of Child Health and Human Development, the CPSC and several other organizations regarding these safe sleep points:

Place your baby on a firm sleep surface, such as on a safety-approved crib mattress, covered by a fitted sheet.

Never place your baby to sleep on pillows, quilts, sheepskins, or other soft surfaces.

Do not use in crib, cradle, bassinet, playpen, play yard or bed. Do not leave baby unattended – adult supervision is required. Improper use of this product could result in serious injury or death. Check out our Safe Sleep page under Product Info for more information.

For other safe sleep recommendations, go to this link: NICHD Safe Sleep

If you have further questions, please consult your pediatrician.

How do I clean my Boppy® Pillow?
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Most Boppy products are machine washable and dryable. Wash your Boppy Pillow in cold water on the delicate cycle by itself. Dry your Boppy Pillow on low heat. We also recommend throwing a sneaker or tennis ball (wrapped in a pillow case) in the dryer to help the Boppy Pillow keep its shape.

What is the best way to wash the Boppy Newborn Lounger?
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The washing instructions are located on the long silky tag.

For best results use a front load washing machines use Hand Wash Cycles. For top load machine wash, Delicate Cycle, 30°C/85°F. Tumble dry low on delicate cycle 30°C/85°F. While drying pillow throw in a clean tennis ball (three is best) which will beat and separate the clumps of fiber filling which may form in washing. Do not iron. Do not dry clean. For quick clean up, may be wiped clean.

How should I wash the Boppy Changing Pad Liners?
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For the Changing pad liners you should machine wash on a delicate cycle, 30°C/85°F. Do Not bleach.

Air Dry ONLY. Lay flat to dry.

Do not iron. Do not dry clean.

Where do you ship?
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We currently only ship to all 50 states. We do not ship internationally at this time. We do not ship to APO, FPO or PO Boxes.

For Boppy products sold internationally click here to find a retailer near you!

Where can I purchase Boppy Products if I live in Canada?
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Boppy products can be found at multiple locations such as Pottery Barn Kids CA, Buy Buy Baby CA, Amazon.ca, Kmart CA and many more boutique stores.

At this time, The Boppy Shop U.S. does not ship internationally.

Is a Boppy® Pillow or Boppy® Newborn Lounger safe for baby to sleep on?
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No. Never allow baby to sleep on a Boppy® Pillow or Boppy® Newborn Lounger.

Additional Warning Information:

Do not allow baby to lie face down on a Boppy® Pillow. To prevent positional asphyxia, keep baby’s airway open at all times. For proper breathing when using the pillow for propping, do not allow baby to be curled up in the center of the pillow area or be propped up too high on the pillow. Do not use in crib, cradle, bassinet, playpen, play yard. Not for use on a bed, either with the baby alone or with a caregiver who may fall asleep while feeding the baby. Do not leave baby unattended – adult supervision is required. Improper use of this product could result in serious injury or death. Check out our Safe Sleep page for more information.

The recommended uses for the Boppy® Pillow are for feeding – nursing and bottle feeding, propping, tummy time and sitting. As noted on the product and the packaging, we do not recommend using the Boppy® Pillow for sleeping.

For other safe sleep recommendations, go to this link: National Institute of Child Health and Human Development Safe Sleep.

If you have further questions, please consult your pediatrician.

Are you are looking for replacement parts or information on Bouncers, Swings, Play Yards, PlayGyms and other gear?
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The great products in the list below were licensed and manufactured by Kids II from 2006-2009.

These products are over five years old and we no longer carry replacement parts or instruction manuals.

Kids II Products:

  • Boppy® Cradle in Comfort® Bouncer
  • Boppy® Bounce in Comfort® Bouncer
  • Boppy® Rock in Comfort® Swing
  • Boppy® Carry in Comfort® Sling
  • Boppy® Tummy Play® Play Pad
  • Boppy® EntertainMe® PlayGym
  • Boppy® Happy Place™ Play Yard
  • Boppy® Soothe in Comfort™ Swing
  • Boppy® ProtectMe™ Shopping Cart Liner
What is the Boppy + Shutterfly/TinyPrints in-pack promotion and what do I do if I did not receive it in my Boppy Pillow?
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For a limited time at selected retailers, a coupon for a free $30 photobook from Shutterfly and $20 towards your order at TinyPrints is inside specialty marked Boppy® Pillows. If you purchased one of the special Shutterfly/TinyPrints Boppy Pillows and it was missing the in-pack coupon, please send us an image of the pillow, proof of purchase and your mailing address (no PO Box) to info@boppy.com.

Can I use my Boppy® Infant & Toddler Head Support in my car seat?
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Yes. Our Infant and Toddler Head Support has undergone and passed the FMVSS-213 test utilizing several top selling car seats in both the front facing and rear facing positions. Tests performed utilizing several top selling car seats installed with this product found that the use of our product with that car seat complied with the Restraint System Integrity and Occupant Excursion portions of the FMVSS-213 requirements. Please note, however, that all car seats are different and we highly recommend that you consult the manufacturer’s instructions regarding your particular brand of car seat.

Does the Boppy® Feeding and Infant Support pillow contain flame retardants?
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We take great care in the quality of our products. The fabric and filling in the Boppy® Feeding and Infant Support pillow (and slipcovers for those pillows) are exempt from California Bureau of Home Furnishings flammability standards and have never contained harmful flame retardant chemicals.

The Boppy® Pillow is filled with virgin polyester fiberfill and is upholstered in white fabric that is 90% polyester and 10% cotton. What the Boppy Pillow wears on the outside is up to you! Its wardrobe consists of slipcovers made from soft cotton blends, to minky plush or organic cotton.

NOTE: You may see a tag on Boppy Feeding & Infant Support Pillows and Boppy Slipcovers stating that this product meets the “flammability requirements of California Bureau of Home Furnishing Technical Bulletin 117. Care should be exercised near open flame or with burning cigarettes.” As we noted previously, we meet these requirements WITHOUT the use of flame retardants. The note on this tag does NOT necessarily mean flame retardant chemicals have been added to the product.

Do you have a Boppy® Twins Pillow?
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At this time, we don’t offer a Boppy® Feeding and Infant Support Pillow specifically for twins. The Boppy® Pillow may be used to feed both newborn babies at once in the ‘football hold’ until they outgrow it. In addition, the Boppy® Pillow provides versatility beyond nursing and feeding. The pillow can be used for feeding, propping, tummy time and sitting.

The Boppy® Newborn Lounger is also a helpful pillow for parents of multiples, providing the perfect nest for baby!

How much is shipping?
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Shipping is dependent upon the total dimensional weight of your order. All orders are shipped via UPS Ground.

How do I change or cancel my order on boppy.com?
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Once orders are placed on boppy.com, no changes or cancellations can be made. You can, however, return your item once you have received it.

Can I pick up my order from the BEAUTIFUL offices in Golden, CO?
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No. This is our global corporate office and orders are not shipped or processed here.

What if I have a question about my order?
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For order or shipping questions, please call 888-903-0051 or email boppyweborders@stitchco.com.

If you have product questions, please email info@boppy.com.

What can I do if I have not yet received my order?
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A shipping confirmation email with tracking information was sent to you when the order shipped. Use your tracking # to track your shipment. If you do not receive this email, please check your spam and junk folders in your email. Your order should arrive 5-8 days after being placed.

Where are your products made?
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The manufacturing process for Boppy® Products begins in China and products are completed, packaged and shipped from USA factories.

What is your return and exchange policy?
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Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. We do not accepts returns from purchases made at other retailers. The Boppy Company, LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All returns are subject to the discretion of The Boppy Company, LLC.

If you would like to return your item(s), please call 1-888-903-0051 or email boppyweborders@stitchco.com.

Only gift orders from boppy.com may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All exchanges are subject to the discretion of The Boppy Company, LLC.

If your product is defective and it was purchased over 30 days ago (but is less than one-year old), please refer to our one-year Boppy Guarantee for replacement.

What is the Boppy Limited Warranty?
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At The Boppy Company, our goal is to make your life as a new parent or parent-to-be more comfortable. We make innovative, superior products for parents and babies.

We warrant that all Boppy® products, except for Boppy® Healthcare products, will be free from material defects, damage caused by improper care prior to the time of purchase, and workmanship defects for one year from the date of purchase. This warranty does not cover normal wear or damage from misuse, abuse, improper storage and handling, failure to follow the instructions on installation, accident, unauthorized repair, or alteration. On this page, “Boppy® Products” means all covered products (i.e., all Boppy® products except for Boppy® Healthcare products).

If your Boppy® Product is defective and is eligible for this limited warranty, we will repair or replace your product at our discretion. Please read our full Boppy Warranty.

Do you sell the Boppy® HC Pillow directly to hospitals?
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No. All of our HC products are sold through medical distributors. Please visit Buy Boppy HC for distributor information.

What is the purpose of the zipper that wraps around the back of the Boppy® Chair?
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Like your favorite piece of luggage, we needed to include zipper access to the inside of the Boppy® Chair for manufacturing purposes. The chair is fully functional with the zipper closed – making the zipper pull nonessential.

If you feel your chair is defective, please send us an image of the issue with proof of purchase to info@boppy.com.

How often should I replace my Boppy® Feeding & Infant Support Pillow?
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Just like any of your favorite things, your Boppy® Pillow may need replacement. From feeding, propping, tummy time and sitting your Boppy® Pillow becomes part of your everyday routine. For best ergonomic use be sure your Boppy® Feeding & Infant Support Pillow is at least 5 inches in height.

Have more questions?
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Please refer any product related questions to The Boppy Company Customer Services at info@boppy.com.