Product Recall Form
To identify your item number, PO number and date code, please look on the long silky tag with the care instructions in English. See example picture below.
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Contact UsNewborn Lounger & Preferred Newborn Lounger
In cooperation with the U.S. Consumer Product Safety Commission, The Boppy Company is conducting a voluntary recall of its Newborn Lounger to address a risk of infant suffocation. Infants can suffocate if they roll, move, or are placed on the lounger in a position that obstructs breathing, or roll off the lounger onto an external surface, such as an adult pillow or soft bedding, that obstructs breathing.
There have been eight reports of infant deaths associated with The Boppy Company Newborn Lounger and this hazard. The infants reportedly suffocated after being placed on their back, side or stomach on the lounger and were found on their side or on their stomach. The infant deaths occurred between December 2015 and June 2020.
The voluntary recall pertains to ALL models and colors of the Newborn Lounger, the Preferred Newborn Lounger, and the Pottery Barn Lounger. An example of each model is depicted below. These recalled loungers were sold in avariety of colors and fashions.
How do you take advantage of the recall? Immediately stop using the Newborn Lounger.
To obtain a refund:
- Share the UPC or Item Number and Date Code on your Lounger
- Provide a copy of your receipt if you have one, via email, text, or mail. This will help us determine the value of your refund
- Provide a photograph via email, text, or mail that shows the destruction of the Lounger by cutting it in half to make it unusable.
> The UPC or Item Number can be found on the front of the Care Label toward the bottom.
> The Date Code is stamped on the back of the second label and is formatted XX-XXX.
Please note that when submitting the information required for a refund, the browser you should use is Google Chrome. Each photo attachment may not exceed 10MB. Please use jpg, png, or tif formats.The amount of the refund will be pro-rated based on the information provided. See detail in the link section below.
Additional Resources
Where can I find the UPC/Item Number and Date Code on the Newborn Lounger?
The UPC and/or SAP & Item Number are on the front of the Care Label toward the bottom, The date code is stamped on the back of the second label and is formatted XX-XXX.
Ebony floral head & neck support | Heathered gray head & neck support
The Boppy Company is committed to creating simple and beautiful products that comfortably support moms, dads and babies. The cornerstone of all Boppy products is safety and quality. As part of our commitment to safety and quality, we are working in conjunction with the U.S. Consumer Products Safety Commission (CPSC) to voluntarily recall the Boppy® Ebony Floral Head & Neck Support and the Boppy® Heathered Gray Head & Neck Support (“Products”) because the material used in these two Products can be overstuffed, which could potentially create difficulty breathing when in use. There have been no reported injuries. Consumers should stop using the below two Products and call +1 (888)772-6779 or email info@boppy.com
If you believe you have a product impacted by this recall, please follow the link below and enter the required information.
Additional Resources
Where can I find the UPC/Item Number and Date Code on the Head & Neck Support?
The UPC and/or SAP & Item Number are on the front of the Care Label toward the bottom,
The date code is stamped on the back of the second label and is formatted XX-XXX.