Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. We do not accepts returns from purchases made at other retailers. The Boppy Company, LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable.The Boppy Company, LLC is not responsible for lost returns. All returns are subject to the discretion of The Boppy Company, LLC.
Only gift orders purchased from boppy.com may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost exchanges. All exchanges are subject to the discretion of The Boppy Company, LLC.
If your product is defective and it was purchased over 30 days ago (but is less than one-year old), please refer to our one-year Boppy Guarantee for replacement.
Returns for Product Purchased at Retail Store
For nearly instant gratification, if you purchased the product from a retail store, please contact the store directly for their return policy.
Returns for Product Purchased at Boppy.com
For any product purchased at Boppy.com, please download our return form and instructions here.
At The Boppy Company it is our goal to make your life as a parent-to-be or new parent more comfortable. We strive to make innovative, superior products for parents and babies. Since you would only give your best to your new baby, we promise to give you our best. We promise that our products will be free from defects for one year from the date of purchase. If a defect is discovered during the one-year warranty period, we will repair or replace your product. Please read our full Boppy Guarantee.