Frequently Asked Questions
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How do I receive a Boppy Pillow from your Get One, Give One program?
The Boppy Company is partnering with Babies"R"Us and Nurse-Family Partnership for The Boppy Effect: Get One, Give One program. For every Boppy Pillow purchased at Babies"R"Us in May*, a Boppy Pillow will be given to a mom-in-need through Nurse-Family Partnership. For more information on Nurse-Family Partnership and programs they have available, please visit them at http://www.nursefamilypartnership.org/.
*learn more at www.boppy.com/getonegiveone -
What is inside a Boppy® Pillow?
The Boppy® Pillow is filled with virgin polyester fiberfill and is upholstered in white fabric that is 90% polyester and 10% cotton. What the Boppy wears on the outside is up to you! Its wardrobe consists of slipcovers made from soft cotton blends, to super soft velour or organic cotton.
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Can I use my Boppy® Infant & Toddler Head Support in my car seat?
Safety is Top Priority!
At The Boppy Company, making safe products that comfortably support mom and baby is our top priority. Our products are thoroughly tested by a third party to ensure that we meet the highest industry standards and applicable CPSC safety regulations.
As an example, our Infant and Toddler Head Support has undergone and passed the FMVSS-213 test utilizing several top selling car seats in both the front facing and rear facing positions. Tests performed utilizing several top selling car seats installed with this product found that the use of our product with that car seat complied with the Restraint System Integrity and Occupant Excursion portions of the FMVSS-213 requirements. Please note, however, that all car seats are different and we highly recommend that you consult the manufacturer’s instructions regarding your particular brand of car seat. -
When propping baby, can I use my Boppy® Pillow on any other surface than the floor?
When using the product for playing, exercising, propping or anything but feeding, we do not recommend using the pillow on any elevated surface. Use only on the floor.
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Is the Boppy® Pillow available in different sizes?
Now with the Miracle Middle® Stretch Panel, the Boppy pillow fits most waists. The patented design can stretch to fit while retaining its great shape for the multiple other uses.
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How do I clean my Boppy® Pillow?
Most Boppy products are machine washable and dryable. Wash your Boppy pillow in cold water on the delicate cycle by itself. Dry your Boppy pillow on low heat. We also recommend throwing a sneaker or tennis ball (wrapped in a pillow case) in the dryer to help the Boppy pillow keep its shape.
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Does the Boppy® Feeding and Infant Support pillow contain flame retardants?
We take great care in the quality of our products. The fabric and filling in the Boppy® Feeding and Infant Support pillow (and slipcovers for those pillows) meet all flammability standards without the addition of flame retardant chemicals.
All bedding items containing filling material must meet certain flammability standards to be sold in the U.S. The State of California has the strictest standards and so all Boppy® pillows are manufactured to meet the flammability requirements of the California Bureau of Home Furnishings. -
Is the Boppy® Pillow or Newborn Lounger safe for baby to sleep on?
Never allow baby to sleep on the Boppy® Pillow. Do not allow baby to lie face down on a Boppy® pillow. To prevent positional asphyxia, keep baby’s airway open at all times. For proper breathing when using the pillow for propping, do not allow baby to be curled up in the center of the pillow area or be propped up too high on the pillow. Do not use in crib, cradle, bassinet, playpen, play yard or bed. Do not leave baby unattended – adult supervision is required. Improper use of this product could result in serious injury or death. Check out our Safe Sleep page under Product Info for more information.
The recommended uses for the Boppy® Pillow are for feeding – nursing and bottle feeding, propping, tummy time and sitting. As noted on the product and the packaging, we do not recommend using the Boppy® Pillow for sleeping. The National Institute of Child Health and Human Development, the CPSC and several other organizations recommend the following safe sleep points:
Place your baby on a firm sleep surface, such as on a safety-approved crib mattress, covered by a fitted sheet.
Never place your baby to sleep on pillows, quilts, sheepskins, or other soft surfaces.
For other safe sleep recommendations, go to this link: National Institute of Child Health and Human Development Safe Sleep
If you have further questions, please consult your pediatrician. -
My changing pad liners aren’t lying flat, am I doing something wrong?
No, you aren’t doing anything wrong – in fact, you’re doing a great job! If you purchased a Changing Pad Set or a 3-pack Changing Pad Liners sold separately and are having trouble using them, maybe we can help. Click here to send an email and let us know.
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Where are Boppy® Products sold?
You can buy most Boppy® Products online at Babies “R” Us, Target and Amazon. Or, visit our Store Locator to find a store or a website near you or shop online now at The Boppy Shop®.
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Do you have a Boppy® Twins Pillow?
At this time, we don’t offer a Boppy® Feeding and Infant Support Pillow specifically for twins. The Boppy® Pillow may be used to feed both newborn babies at once in the ‘football hold’ until they outgrow it. In addition, the Boppy® Pillow provides versatility beyond nursing and feeding. The pillow can be used for feeding, propping, tummy time and sitting.
The Boppy® Newborn Lounger is also a helpful pillow for parents of multiples, providing the perfect nest for baby! -
How much is shipping?
Shipping is dependent upon the total product cost of your order. All orders are shipped via UPS Ground. Please refer to the Shipping table:
Up to $24.99 – $5.00 Flat Shipping
$25 to $49.99 – $7.50 Flat Shipping
$50.00 and over – FREE SHIPPING -
What kinds of payment do you accept?
We accept Mastercard and Visa.
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Does boppy.com accept returns from other retailers?
No, we can only accept returns from purchases made at The Boppy Shop® on boppy.com.
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How do I return a defective item after the 30-day return policy?
The Boppy Guarantee covers defective product for one year from date of purchase. For defective products purchased at boppy.com within the first 30 days, please refer to the Boppy Return Policy. For a defective product past 30 days of purchase, please refer to the Boppy Guarantee.
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How do exchanges work?
Only gift orders may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All exchanges are subject to the discretion of The Boppy Company, LLC.
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How do I change or cancel my order?
Once orders are placed, no changes or cancellations can be made. You can, however, return your item once you have received it.
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Can I pick up my order from the BEAUTIFUL offices in Golden, CO? I hear they have a lot of Diet Coke®...
No. This is our global corporate office and orders are not shipped or processed here.
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Can I place an order over the phone or by mail?
No. Unfortunately, we cannot accept phone or mail orders at this time.
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How do I return an item purchased on boppy.com?
Return instructions are on your packing slip. If you’ve misplaced your packing slip and would like to return your item(s), please follow these instructions:
Repack the item in its original box if possible.
Complete Return Form and include with item(s) you’re returning. (If you don’t have this form, please print out your order confirmation email with the order number and include a reason for return).
Mail your return with the appropriate postage to:
ASI – BOPPY RETURNS
628 HIGHWAY 202 WEST
YELLVILLE, AR 72687
Ship the items via the carrier of your choice. Consider insuring your package in case it’s lost or damaged in transit.
Once we receive the item and have approved the return, your account will be credited within 30 business days for the cost of the item.
If you need assistance, please call 1-888-903-0051 or email boppyweborders@stitchco.com. -
What if I have a question about my order?
For order or shipping questions, please call 888-903-0051 or email boppyweborders@stitchco.com.
If you have product questions, please email info@boppy.com. -
What can I do if I haven not yet received my order?
A shipping confirmation email with tracking information was sent to you when the order shipped. Use your tracking # to track your shipment. If you do not receive this email, please check your spam and junk folders in your email.
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What is the Boppy Guarantee?
At The Boppy Company, our goal is to make your life as a new parent, or parent to be, more comfortable. We make innovative, superior products for prenatal women, babies and toddlers. We promise this product to be free from defects at the time of manufacture for one year from the date of purchase. If a defect is discovered during the limited warranty period, and if deemed appropriate we will, at our sole discretion, repair or replace your product. If you feel this is necessary, and the product is less than one year old, please send us your defective merchandise and a letter detailing why the product is defective. Please remember to include your name, address (no PO Boxes), and phone number. We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from Customer Service.
Once the item has been received, we will inspect it and if it is found defective, we will replace it with the same or like item at no additional cost to you. If the product is more than one year old or is found not to be defective, it will be returned to you.
This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear. -
What is your return policy?
Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. The Boppy Company, LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All returns are subject to the discretion of The Boppy Company, LLC.
Only gift orders from boppy.com may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Boppy Company, LLC is not responsible for lost returns. All exchanges are subject to the discretion of The Boppy Company, LLC. -
Where are your products made?
The manufacturing process for Boppy® products begins in China and products are completed, packaged and shipped from USA factories.
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Where do you ship?
We currently only ship to the lower 48 states. We don’t ship internationally or to Alaska or Hawaii at this time.
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Do you ship to APO, FPO or PO Boxes?
No, currently we ship via UPS Ground only and, therefore, only ship to physical street addresses.
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Can I track my shipment?
Yes. We will send you UPS tracking information once your order has shipped.
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When will my order arrive?
Your order should arrive 5-7 days after your order has been placed.
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Have more questions?
Please refer any product related questions to The Boppy Company Customer Services at info@boppy.com. Product information can also be found on boppy.com.
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Do you sell the Boppy® HC Pillow directly to hospitals?
No. All of our HC products are sold through medical distributors. Please visit our For Healthcare Professionals link at the bottom for additional information.
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