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The Boppy® Guarantee

Satisfaction Guaranteed

At The Boppy Company, our goal is to make your life as a new parent or parent-to-be more comfortable. We make innovative, superior products for parents and babies. We promise that our products will be free from defects for one year from the date of purchase. Provided your product has been purchased directly from Boppy or from a Boppy authorized retailer, even if you received it as a gift, if a defect is discovered during the one year warranty period, we will repair or replace your product at our discretion.


Returns for Product Purchased at Retail Store

For nearly instant gratification, if you purchased the product from a retail store, please contact the store directly for their return policy.

Returns for Product Purchased at Boppy.com

For any product purchased at Boppy.com, please download our return form and instructions here.

Damaged or Defective

If you feel your product is defective and it is less than one year old, please send us an image of the defective product with proof of purchase to info@boppy.com.

If the item was a gift, both original receipts and gift receipts constitute proof of purchase. If it is found defective, we will replace it with the same or like item at no additional cost to you. Before contacting us, please check with the retailer where you purchased the product on their return and exchange policy as this may be the easiest way to exchange your product. In some cases, we may need the product shipped back to us for review by our Compliance Department; please do not discard the product before hearing back from us.

The Boppy Guarantee does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear. The Boppy Guarantee also does not apply to products purchased from sources other than Boppy or Boppy authorized retailers.

If your product was purchased from an unauthorized retailer, we recommend you contact them to ask about any warranties or guarantees they may offer.